Flexibility Policy: Skin Consultation Cancellations & Rescheduling

Thank you for booking with our Nerds! We understand that sometimes life gets in the way, so here’s some information in case you need to cancel or reschedule your upcoming appointment. 

Cancellation and Rescheduling Policy: 

  • 72-Hour Notice: If you need to cancel or reschedule your appointment, please let us know at least 72 hours in advance. If we don't hear from you within this time limit, a €25 rebooking fee will apply. 

  • Rescheduling Online: If you need to reschedule your appointment outside of the 72-hour window, you can log into your booking portal and reschedule online. 

  • Follow-Up Consultations: You can also reschedule or cancel follow-up consultations up to 72 hours before your appointment. If you miss this window, your €25 redeemable fee cannot be returned as a voucher, and a €25 rebooking fee will apply. 

  • No-Show Policy: If you fail to show up for your appointment, it will be cancelled. To reschedule, a €25 fee will be required. 

  • Contact Us: To cancel or reschedule within 72 hours of your appointment, please reach out to our team via email at consult@theskinnerd.com. 

  • Pre-Consultation Form: We require a Pre-Consultation Form to be submitted at least 24 hours before your appointment. Failure to submit this form will result in cancellation, and a €25 fee will apply to rebook. 

  • Our cancellations: If we need to cancel your appointment on short notice, we will notify you via email as soon as possible. This email will include a link to reschedule your appointment at no additional cost.