🌍 Shipping Rates

Ireland: €4.99 (Free over €99)
EU: €8 (Free over €99)
UK: £7 (Free over £99)
Rest of World: €25 (Free over €299)

✨ Shipping rates may vary slightly during sales or promotional periods – but we’ll always aim to give you the best value!

Guess what? You can enjoy free shipping within Ireland and the EU when your final order total is €99 or more!

In the UK you will receive free shipping on order over £99

Please note, this may differ during sale periods.

• Dispatch Times: We dispatch orders Monday to Friday before 3pm. 
• Quick Shipping: Orders placed before 2pm (Monday to Friday) will be sent out within 1-2 working days within Ireland. 
• Late Orders: Orders placed after 2pm will be dispatched within 2 working days. 
• Weekend Orders: Orders placed over the weekend will be sent out on Monday (or Tuesday if it's a bank holiday). 

We always strive for next-day delivery! 

No matter where you are, we've got you covered! We offer standard shipping for €35, and you can enjoy free shipping on orders of €299 and over. * 

*Please allow additional time for delivery to EU and international countries. 

You can enter your parcel number here to track your order or find the tracking info on your order confirmation email: tracking.dpd. 

Alternatively, contact our Customer Care team on Live Chat or via our contact form with the email used to place your order along with your order number, so we can assist you.

If you wish to exchange an unopened/unused product, simply message us within 14 days of receiving your order. Please include your order number and details of your exchange request. 

Please note, you must have your return authorised by a member of our customer service team before sending it, as we cannot accept returns that we are unaware of. The exchange will need to comply with our terms and conditions.See our returns policy for more details on returns and refunds - Refund Policy

We'll do our best to make any changes, such as updating your address. However, if your order has already been dispatched or during busy times like Black Friday, Christmas, or sales, changes may not be possible. Contact us as soon as possible below to request changes. Please note, we cannot add or change products in an order that has already been placed.

1. Everything you need to know about booking your tailored skin consultation.  
2. Link to booking page. Book Your Personalised Online Skin Consultation  

Follow-Up Personalised Skin Consultation – Everything You Need to Know

Looking to maintain your skincare progress and get the most from your routine? Our follow-up personalised skin consultations with your Nerd (skin therapist) offer expert advice, tailored support, and ongoing results. Here’s everything you need to know before booking.

1. Why Booking a Follow-Up Skin Consultation Improves Your Results

Your skin is constantly changing, and your skincare routine should evolve with it. A follow-up consultation helps you:

• Get Personalised Advice: Your Nerd will assess how your skin is responding and adjust your routine accordingly.
• Stay Supported: You’ll have a skincare expert by your side to answer questions and keep you on track.
• Achieve Better Results: Regular check-ins ensure your products are working effectively and your skin goals are being met.

2. How to Book Your Follow-Up Skin Consultation Online

Booking your follow-up is quick and easy.
👉 Click here to book your follow-up consultation
Book Your Followup

3. What Is the Cost of a Follow-Up Skin Consultation and Is It Worth It?

The cost to book a follow-up consultation is €25.
After your session, you’ll receive a €25 discount code to use on your next product order—making it a no-brainer if you're planning to restock or upgrade your routine.

4. What Do I Need to Prepare for My Follow-Up Skin Consultation?

Before your appointment, you’ll be asked to complete a short pre-consultation form.
It’s much quicker than your initial form and helps your Nerd understand your current skin condition and any changes since your last consult.

5. When Should I Schedule My Follow-Up Skin Consultation?

We recommend booking your follow-up 4–6 weeks after your initial consultation. This allows time for your skin to respond to your routine and gives your Nerd the insights needed to make any necessary adjustments.

How Do I Access My Personalised Skincare Routine?

Simply log into your Nerd Network account portal (look for the one with the glasses 👓) to access your expert-guided Routine.

Inside, you’ll find your daily skincare routine, meticulously crafted by our Nerds to target your unique skin goals. Building on your recent consultation, your routine includes:

• Step-by-step instructions for each product
• Personalised recommendations for supplements, hair and scalp care, makeup, and tanning products
• A complete 360-degree approach to skin health—inside, outside, and on top
  ___

✨ Important Update for Existing Clients!

We’ve recently made some exciting upgrades to the Nerd Network experience 🎉. If you're an existing client and can no longer see your recommended products or routine, don’t panic!

📧 Just email us at consult@thekskinnerd.com and we’ll get it sorted for you as soon as possible.

___

✅ Take Control of Your Skin Journey

Your personalised routine is just a click away.
👉 Log into your Nerd Network account now and keep your skin goals on track with expert support every step of the way.

The Skin Nerd Rewards are our way of showing appreciation for your support! You’ll earn points for activities on our site, like referrals and purchases. These points can be used to earn discounts on future purchases—the more you collect, the more you save!

Anyone with an account is automatically enrolled. It's that simple!

Everything you need to know about your loyalty rewards here: Rewards FAQs

While we strive to provide the best deals, some brands prefer to maintain their pricing. As a result, the following brands are not eligible for any promotions, offers, or discounts: 

• Environ 
• Advanced Nutrition Programme 
• Et Al 

Why These Exclusions? 

These exclusions help us respect the pricing policies of our valued brand partners. We appreciate your understanding and hope you continue to enjoy shopping with us. 

Need Assistance? 

If you have any questions or need further assistance, our friendly customer service team is here to help! Feel free to reach out to us at hello@theskinnerd.com. 

Chat with one of our friendly Live Chat Agents or our helpful Nerdie Bot for assistance and advice Monday to Friday from 9.30am - 5pm via our Live chat Icon at the bottom of your screen.

Get in touch with us about any of our services, products, or if you have a general inquiry. We're here to help! hello@theskinnerd.com

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails have links to your order, and you can manage your subscription from there. You can also manage your subscription when you log in to your customer account.

If an item is missing from your delivery, it looks like there might have been a mix-up when packing your order. Please reach out to our customer service team at hello@theskinnerd.com, and send us your order number along with a photo of the items you received.  

We'll investigate the issue with our warehouse, including checking packing cameras with our Warehouse Manager or liaising with our courier provider. 

We're really sorry for any inconvenience this has caused and appreciate your understanding. 

No, for sustainability reasons, we no longer include a packing list or pricing inside the package. This way, your gift can be enjoyed without any mention of cost, and we can contribute to a greener planet.

Our Privacy Policy, which sets out how we use your information, can be found at Privacy Policy. By using this website you are accepting the terms as laid out by the Privacy Policy.

Discover our full terms and conditions here! - Terms Of Service

The Subscribe and Save codes are for new subscribers only and you must subscribe to our newsletter to use this code. You will receive your code via email.  

 Please note, discount codes cannot be applied to orders that have already been placed. 

 See our full list of terms and conditions here: Terms Of Service 

Discount Codes Policy 

Please note, discount codes are valid for use on full-priced items only. Some brands and value bundles are excluded from our discount codes, depending on the promotion. You can find the list of excluded brands here. Terms Of Service 

Ordering Environ 

Due to the high concentration of active ingredients in the Environ range, new customers and those purchasing a product they haven’t bought from us before need to complete a consultation form. You will also need to fill out this form if you haven't done so in the last 3 months. This form will be emailed to you after your order is placed or can be accessed here. Please note, your order will not be released until we receive your completed form. Here is the link for your form: - Environ Skincare Form 

Ordering Alumier 

Due to the active nature of some Alumier products, we are not permitted to sell this range directly online. We need to consult with you to help you begin or continue your Alumier Skin journey. You can book your 1:1 Virtual Skin Consultation with one of our qualified skin experts here.  Book Your Personalised Online Skin Consultation 

Ordering DMK 

Due to DMK products' active nature, we are not allowed to sell this range online. It is advised that you book a 1:1 Skin Consultation with one of our qualified skin therapists for the best advice. Alternatively, please contact us below and confirm if you are already using DMK and the products you are ordering, and where they were prescribed to you. We can then send you a payment link for any products you wish to purchase. 

To do this, we will need: 

• Your full name and address 
• Your phone number 
• The list of products you wish to purchase 

If you have any questions or need more assistance, feel free to contact us. We're here to help and ensure you have the best experience possible. Thank you for choosing us for your skincare needs! 

If you have ordered the wrong product, you can return it to us if it is unused, unopened, in its original packaging and within 14 days of your order being made.  

Please send the product to the address below via your local post office:  

 The Skin Nerd Unit 1,  

Naas Road Industrial Park Old Naas Road, 

Inchicore Dublin, D12 F68F 

 Include your full name and original order number with the product to ensure we can process your refund as quickly as possible. Once we receive the product at our HQ, we will process your refund. Unfortunately, we are unable to arrange an exchange for the item.  

 For more information on our Returns Policy, please visit our Returns Policy 

You can request to cancel your order within one hour of placing it, on Monday to Friday, between 09.30 - 5pm only. Please note we will do our best to make any requested changes,though we cannot make changes after your order has been dispatched.

You can book your consultation through our website or by contacting our team directly. We're here to help you find the best time and service for your needs. 

Book Your Personalised Online Skin Consultation  

If you have any questions or need further help, please contact our team. We're here to support you every step of your skincare journey!

We have a curated list of pregnancy-friendly skincare products that are safe for you and your baby. You can find our list of pregnancy-friendly skincare products on our website or via this link Pregnancy Safe Skincare. Alternatively, contact our team for personalised recommendations.

Absolutely! We offer Pregnancy-Specific Skin Consultations to address your unique skincare needs during this special time. Our expert Nerds will provide you with tailored advice and recommendations.

Thank you for reaching out and for purchasing our product! We truly appreciate your support. Our bottles use a vacuum mechanism, so there's no inner tube or straw.

To get your new Skingredients bottle working, please follow these steps:  

• Store the bottle upright in a warm room for a few hours.  
• Pump the bottle multiple times (about 20+). You might need to tap the bottom on a hard surface to release any trapped air bubbles.  

If the above steps are unsuccessful, please let us know of the issues you are facing. We're here to help until everything is sorted out!  

 If you have any other questions or need assistance, feel free to email us on hello@theskinnerd.com we're here to help!

If you wish to exchange an unopened/unused product, simply message us within 14 days of receiving your order. Please include your order number and details of your exchange request. 

Please note, you must have your return authorised by a member of our customer service team before sending it, as we cannot accept returns that we are unaware of. The exchange will need to comply with our terms and conditions.  Refund-Policy 

We offer flexible consultation times to fit your schedule: 

• Monday to Friday: 8:30 – 19:30 
• Saturday: 8:30 – 17:00 
• Sunday: Closed 

Yes, we do! We stock a wide variety of skincare ranges and brands so we can cater to all skin needs—whether you're vegan, vegetarian, pregnant, or have specific allergies or sensitivities. 

If you’re ever unsure or have a particular concern, just pop us an email at consult@theskinnerd.com and we’ll be happy to help ensure we’ve got the perfect products for you. 

If your last consultation was over two years ago, you may need a more detailed skin consultation and sufficient time with your Skin Nerd. We recommend booking a 30-minute initial consultation again for the best advice.

Thank you for booking with our Nerds! We understand that sometimes life gets in the way, so here’s some information in case you need to cancel or reschedule your upcoming appointment. 

Cancellation and Rescheduling Policy: 

• 72-Hour Notice: If you need to cancel or reschedule your appointment, please let us know at least 72 hours in advance. If we don't hear from you within this time limit, a €25 rebooking fee will apply. 
• Follow-Up Consultations: You can also reschedule or cancel follow-up consultations up to 72 hours before your appointment. If you miss this window, your €25 redeemable fee cannot be returned as a voucher, and a €25 rebooking fee will apply. 
• No-Show Policy: If you fail to show up for your appointment, it will be cancelled. To reschedule, a €25 fee will be required. 
• Contact Us: To cancel or reschedule, please reach out to our team via email at consult@theskinnerd.com. 
• Pre-Consultation Form: We require a Pre-Consultation Form to be submitted at least 24 hours before your appointment. Failure to submit this form will result in cancellation, and a €25 fee will apply to rebook. 
• Rescheduling Online: If you need to reschedule your appointment outside of the 72-hour window, you can log into your booking portal and reschedule online. 
• Our cancellations: If we need to cancel your appointment on short notice, we will notify you via email as soon as possible. This email will include a link to reschedule your appointment at no additional cost. 

If you have any questions or need help with rescheduling, please contact our team. We're here to help! Email us on consult@theskinnerd.com. 

If you're under 18, a parent or legal guardian needs to be with you every step of the way—from booking your consultation to all communications with Team Nerd. When booking, please use the email address and contact details of an adult. We're here to help you achieve your best skin, together!

While the consultation fee is not redeemable against products, we offer incredible value in other ways. Our expert Skin Nerds recommend only the products you genuinely need for your skin, helping you avoid unnecessary expenses. By simplifying your skincare routine, we focus on delivering results without overspending. 

Once you book in, you'll receive a Pre-Consultation form to fill out. This form includes detailed questions about your skin goals, lifestyle, and current routine, plus a request for three photos of your skin, makeup-free and in good lighting. This helps your Skin Expert Nerd get a thorough understanding of your skin in advance, so we can make the most of our time together on the call.

Your bespoke skin consultation will be conducted online via Zoom! This means you can receive personalised advice and support from the comfort of your own home, office, car, or anywhere convenient for you. We can't wait to connect with you!

Our team of qualified facialists and health providers, affectionately known as "Skin Nerds," boasts many years of experience in the skin and beauty sectors. They are dedicated to helping you achieve your skincare goals with expertise and passion. 

With 5% of our working week devoted to ongoing training and upskilling, we ensure our knowledge is always up to date. This commitment means you receive the best care possible, tailored to your unique needs and means that you can trust our Skin Nerds to guide you on your journey to radiant, healthy skin! 

Find out more here: Our Skin Experts

Need more information on our 1:1 Skin Consultations? We’ve detailed all you need to know about our skin expert led consultations Expert Online Skin Consultations

Thank you for booking with our Nerds! We understand that sometimes life gets in the way, so here’s some information in case you need to cancel or reschedule your upcoming appointment. 

 Cancellation and Rescheduling Policy: 

• 72-Hour Notice: If you need to cancel or reschedule your appointment, please let us know at least 72 hours in advance. If we don't hear from you within this time limit, a €25 rebooking fee will apply. 
• Follow-Up Consultations: You can also reschedule or cancel follow-up consultations up to 72 hours before your appointment. If you miss this window, your €25 redeemable fee cannot be returned as a voucher, and a €25 rebooking fee will apply. 
• No-Show Policy: If you fail to show up for your appointment, it will be cancelled. To reschedule, a €25 fee will be required. 
• Contact Us: To cancel or reschedule, please reach out to our team via email at consult@theskinnerd.com. 
• Pre-Consultation Form: We require a Pre-Consultation Form to be submitted at least 24 hours before your appointment. Failure to submit this form will result in cancellation, and a €25 fee will apply to rebook. 
• Rescheduling Online: If you need to reschedule your appointment outside of the 72-hour window, you can log into your booking portal and reschedule online. 
• Our cancellations: If we need to cancel your appointment on short notice, we will notify you via email as soon as possible. This email will include a link to reschedule your appointment at no additional cost. 

If you have any questions or need help with rescheduling, please contact our team. We're here to help! consult@theskinnerd.com. 

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.

Your payment details will be stored securely, and you'll be charged for each delivery based on the frequency you select as part of your subscription. If payment fails on the associated payment method, you'll receive a notification of the failed payment. We will attempt to process the order a maximum of 3 times. If payment fails 3 times, your subscription will be cancelled.

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency that you select. You'll get an email notification as a reminder before payment is collected, which will include an overview of your order and a link to manage your subscription.

Your loyalty points stay active if you place an order within six months. If you haven't made a purchase in that time, your points will expire. But don't worry—placing an order within six months of your last one will keep your points balance active. So, why wait? Treat yourself and keep those points rolling in! 

Unfortunately, once you've claimed your Rewards, you can't add them back to your account. However, the good news is that your Rewards won't expire once claimed! So, you can take your time and use them whenever you're ready.

We have a pre-set list of charities that we partner with each year. While we are unable to sponsor or donate to additional charity events, we wish you the very best of luck with your upcoming event, fundraiser, or raffle!

Treat someone you care about to one of our 1:1 Skin Consultation vouchers or a Gift Card for our store.  

• Online Skin Consultation Gift Voucher: Online Skin Consultation GiftVoucher 
• The Skin Nerd Store Gift Card 

Please note: 

• All our gift cards are digital, ensuring a quick and easy process. You'll receive your gift card straight to your email inbox, ready to use in no time! 
•  our vouchers are not interchangeable. 

Our Pregnancy-Specific Skin Consultations are designed to address any skin concerns you may have, from hormonal changes to sensitivity. You can also contact our Customer Service Team, who will be able to offer product specific advice.